As of Friday afternoon, all airports in Poland have been closed because of the eruption of a volcano in Iceland. The disruption to air traffic across Europe is affecting thousands of travelers worldwide.
European Organisation for the Savety of Air Navigation
Krakow airport is asking visitors to check on their flight status with their airlines and not the airport. The airport website has been intermittenly disrupted by heavy traffic so the information is copied below.
The Katowice airport has current flight updates at their website, and passengers may rebook their cancelled flights at the GTS travel agency at the airport, or by phone with the airline. WizzAir passengers can call +48 (22) 351-9492 to reschedule their flight.
from the Krakow airport website:
Due to volcanic eruption in Iceland Krakow airspace has been closed until futher notice.
Information for Passengers
Flight cancellations in Europe
European Air Traffic Services today suspended traffic in parts of the European airspace for every airline. This is due to clouds of volcanic ash, following an eruption in Iceland yesterday.
Customers affected by the disruption at Krakow Airport are advised that they may rebook their flights to an alternative date at no additional charge online at following website:
Phone contact : +44 870 6 000 000
Email for insurance purposes : email@example.com
Phone contact : + 353 818 365 000 or 044
Phone contact : 08 92 05 88 88, +352 270 027 28
Refunds Dept : fax + 353 1 508 1702
Phone contact: 0 703 40 30 40 (from Poland)
Phone contact: + 48 22 201 11 65 (from abroad)
Kontakt telefoniczny: 0800 8 50 60 70
Call Center: 01805/805805
Phone contact : 703 403 044 (Poland)
Phone contact : 01805 737 800
It is NOT POSSIBLE to get REFUND at Krakow airport Ticket Desk. Passengers who wish to apply for refund for the unused flights can do so directly via website or contact with airlines.